2 years Local Appointment
Location: Bamako, Mali

The World Bank Office in Bamako seeks applications from qualified local candidates for the vacant position of Receptionist to support office and contributes to the smooth running of the daily operations of the Mali Country Office. Tasks may vary according to the office support needs and requirements of the reception work, but typically encompass basic office functions ranging from photocopying to light word processing.

The Receptionist will be under supervision of the Resource Management Officer (RMO) who is responsible for technical and professional development and performance evaluation of the Receptionist. The Receptionist is an integral part of the Mali Country Office Administration team. Under the Supervision of the RMO, the incumbent is responsible for:

Administrative support:

• Performs basic office functions including: welcoming visitors guiding and giving them appropriate information, sorting and distributing incoming mails, answering telephones and any other tasks related to the reception, assisting in maintaining unit files in WBDocs, photocopying, delivering urgent mails / messages, managing the pouch system, handling courier services, etc.
• Uses basic keyboard and word processing skills to assist in preparation of short documents, memos, letters, faxes, and electronic mail.
• Recording incoming mails, following up outgoing mails.
• Backing up the person in charge of filing documents in WBDocs.
• Maintain/ update regularly a data base of CO Contact list and a CO Directory list, including ministries, UN agencies, hospitals, hotels, embassies etc. and arranges for its distribution at regular intervals.
• Preparing a table of all missions (incoming, outgoing) and office leaves.
• Backs-up other team members in routine office functions, as required.
• Works implies frequent interaction with other colleagues in Mali Country Office, visiting missions and Counterpart staff as well as external clients.
• Updates visitors list.
• Contribute to keeping good and warm work environment as well as good presentation of Mali Country Office reception. 

Selection Criteria

Among other criteria, the successful candidate should be holding:

• At least the level of high school degree in administration, secretariat, business administration with 3 years of experience, preferably in a similar position or equivalent combination of education and experience.
• Demonstrate strong interpersonal skills and commitment to work in a team – oriented, in a multi-disciplinary within a matrix management environment and ability to interact tactfully and affectively with staff at all levels.
• Sound organizational skills and ability to prioritize and deliver assignments as required and ability to work under pressure and to meet tight deadlines.
• Demonstrated organizational skills, resourcefulness, effective time management and ability to handle confidential information.
• Ability to pass relevant Bank Group tests as required.
• Excellent verbal and written communication skills in French. A good command of English and work experience in development organization would be an advantage;
• Excellent phone etiquette, coupled phone calls/messages, ensuring they are routed in a timely manner to the proper source.
• Good computer literacy.

Competencies:

• Technology and systems knowledge – Able to conduct routine work using basic software applications (Microsoft Office, Outlook) and appropriate technology and /or data base management systems.
• Project and task management – Demonstrates attention to details. Able to organize own work and complete assigned tasks according to directions within agreed timeline; seeks guidance in organizing non – routine tasks.
• Institutional policies, processes, and procedures – Displays basic awareness of WB structure and relevant people within the assigned area of responsibility. Demonstrates basic understanding of policies and procedures and has ability to apply them in routine situations.
• Flexibility and adaptability – Demonstrates ability and willingness to learn.
• Client Orientation – Demonstrates positive client service attitude; is able to develop good working relationships with internal/external clients.
• Drive for Results – Takes personal ownership and accountability to meet deadlines and achieve agreed-upon results and has the personal organization to do so.
• Teamwork (Collaboration) and Inclusion – Collaborates with other team members and contributes productively to the team’s work and output, demonstrating respect for different points of view.
• Knowledge, Learning and Communication – Demonstrates tact and judgment, good listening and communication skills. Exhibits interest in learning and enhancing own abilities and sharing knowledge.
• Business Judgment and Analytical Decision Making – Demonstrates basic skills in information retrieval and organization, seeks guidance in complex situations.

Applications:

For the FULL job description, selection criteria and required competencies, qualified candidates are requested to submit an on-line application at https://www.worldbank.org/en/about/careers. Click on > Current job openings > Go to New Job Site > Req12417. The World Bank is committed to achieving diversity of gender, nationality, culture and educational background. Individuals with disabilities are equally encouraged to apply.

Closing date for receipt of applications is July 20, 2021.  

Only qualified candidates will be contacted.